Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

  • use our appointment request form
  • phone us on 020 3011 5745, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
  • use your SystmOnline account
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Home visits are only for patients who are housebound or too unwell to attend the surgery. They are not available due to lack of transport. The GP will decide if a visit is needed and how urgent it is.

We recommend visiting the surgery for the best care, as we have better facilities to assess you.

If you need a home visit, please call us as early as possible, ideally before 10am, and provide full details.

In some cases, a community nurse or paramedic may visit if referred by your GP. New parents may also be visited by a health visitor if they have recently had a baby or have a child under five.

Extended Access

We provide evening and weekend appointments outside of our normal opening hours. These can be booked by the surgery or by calling 111.

Extended access appointments may be at a different location.

Weekend Appointments
Appointments are available at the weekends – please call reception to book a Saturday appointment at our local linked practice – Cassidy Road Medical Centre (651A Fulham Road, London, SW6 5PX).

Our practice is part of a small group of practices called a Primary Care Network. We are working with other local GP practices to provide out of hours appointments in the evenings and on Saturday’s. Working together means we can provide more local services to you. The weekend appointments may take place by phone, video, or face-to-face depending on clinical need.

The receptionist will ask you if you consent to record sharing. By consenting to record sharing, if you have a Saturday appointment, this will enable Cassidy Road Medical Centre to access your records so the GP or other healthcare professional can provide you with appropriate care. Without record sharing, the GP or healthcare professional will still see you but it may impact their ability to care for you appropriately.

You will receive a text message (if we have a mobile number for you – if not please provide us with one) confirming the time, date, the practice name and postcode. To cancel your appointment, please contact the practice.