Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- bring the paper form to the surgery, Monday to Friday from 8am to 6.30pm
- using our automated prescription line; call the surgery number (020 3011 5745) and press option 1
- You will be asked to enter your pin and follow the steps to order your medication. If you have forgotten your pin or have not had one set up, please contact reception after 12pm to request your pin.
We do not take repeat prescription requests over email.
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- phone our pharmacist after 10am on 020 3011 5745
- fill in our medication query form
Medication reviews
If you take medicine regularly, you should check it is right at least once a year. This is called a ‘medication review’. You should also arrange a review if you’re experiencing side effects from your medication.
To request a medication review, complete our online form or contact reception.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Return any old or unused medicines, including inhalers, to your local pharmacy. Do not put them in your household bin or flush them down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.